Why they can suspend payments - reasons and decisions

In online casinos, the suspension of payments is not always a sign of fraud. Most often, the delay is associated with mandatory procedures, technical nuances or non-compliance with the conditions by the player himself. Understanding the possible causes helps to quickly fix the problem and get money without unnecessary conflicts.

1. Verification Failed (KYC)

Reason:

• The casino must be licensed to verify the identity of the player, his age and the legality of the source of funds. If the KYC has not been passed in advance or the documents are out of date, the payment is blocked until the check is completed.

Solution:

• Prepare and send clear scans or photos of the passport, document with the address and confirmation of the payment method. Make sure that the data in the account matches the documents.

2. Non-compliance with the terms of the bonus or vager

Reason:

• If the winnings are received with an active bonus and the wager is not executed, the casino has the right to suspend the withdrawal until the wagering. Sometimes players do not notice that some of the funds are still "blocked" by the bonus rules.

Solution:

• Check the terms of the promotion, make sure that the vager is completed and there are no restrictions on bets or games. If necessary, finish the required amount of bets.

3. Output Data Mismatch

Reason:

• Withdrawal to a card or wallet issued in a different name is considered a violation of the rules and requires additional verification.

Solution:

• Use only your payment details. If an error has already occurred, contact support, provide evidence of ownership of the method, or change the output method.

4. Suspected fraud or violation of rules

Reason:

• A sharp increase in rates, unusual activity or coincidences with other accounts can raise suspicions of multiaccounting, using bots or collusion.

Solution:

• Cooperate with the casino, provide all requested information. Do not use prohibited software or share an account with other persons.

5. Technical errors

Reason:

• Failure on the side of the payment operator, bank or the casino itself can temporarily stop the payment.

Solution:

• Wait for the error to be corrected. Request support to refine the status of the transaction and select a different output method if necessary.

6. Limits and regulated delays

Reason:

• Some casinos have daily, weekly or monthly withdrawal limits, especially for large amounts.

Solution:

• Split the request into several transactions or wait until the end of the billing period. When choosing a casino, study its limits in advance.

7. Financial Monitoring (AML)

Reason:

• Large amounts may require verification of the source of funds to comply with anti-money laundering laws.

Solution:

• Provide documents confirming the legality of income, or bank statements.

Conclusion:

• Suspension of payment in most cases is solvable. The main thing is to act calmly, provide all the necessary information and pass KYC in advance. A player who complies with the rules of the casino and uses honest methods of play receives a win, even if the check takes several days.