Where to complain about casinos: official bodies and independent platforms to protect players

If an online casino refuses to pay winnings, violates the terms of the bonus or blocks an account for no reason, the player has several tools to protect his rights. It is important to know where to go, how to properly file a complaint and what evidence to collect.

1. Define casino jurisdiction

The first step is to find out under which license the operator works. Most often these are:

Curaçao eGaming is the most common license.
Malta Gaming Authority (MGA) - strict standards, a high level of protection for players.
UK Gambling Commission (UKGC) - valid for casinos operating in the British market.
AGCO (Canada), Gibraltar, Isle of Man - less common, but reliable licenses.

License information is usually in the basement of the casino site.

2. Complaint to licensing authority

If the casino violates the rules, the licensing authority may order it to pay the winnings or return the deposit. Examples:

Curaçao eGaming is a form of complaint on the official website.
MGA is an online application with a description of the situation and attached evidence.
UKGC - works through the ADR (Alternative Dispute Resolution) of the organization.

3. Independent platforms and forums

There are sites that help players resolve disputes:

AskGamblers Casino Complaint Service - moderation of disputes, high percentage of successful solutions.
Casino Guru Complaint Resolution Center is a system with casino integrity ratings.
LCB. org is an English-language forum with an active community.

These sites help draw attention to the problem and often motivate casinos to solve it faster.

4. Financial Ombudsmen and Government Entities in Australia

For Australian players, appeals to:

ACCC (Australian Competition and Consumer Commission) - consumer protection.
AFCA (Australian Financial Complaints Authority) - in cases where the dispute is related to transactions.

5. How to prepare a complaint

For maximum effect, the complaint should contain:

Full description of the problem and the date of the events.
Copies of letters and chats with support.
Screenshots from the casino's personal account.
Copies of rules referenced by the player.

6. Result

If a casino behaves in bad faith, there are several channels to protect rights: from contacting a regulator to publishing a complaint on independent platforms. Well-written evidence and a clear statement of facts significantly increase the chances of a successful resolution of the dispute.